Installation & set up guide for the Deeplinks Plus app

The installation & set up process for the Deeplinks app is straightforward. 

In this article, you will find information on how to install the Deeplinks App and to set up a deeplink.

📨 If you have any questions or suggestions related to this app, please get in touch with us at app-support@leafworks.de or via our contact form.

Installation of the Deeplinks App 

In the Admin Center, you can enable role and/or group restrictions as needed. To properly configure the deeplinks, be sure to include users with the appropriate admin or billing admin roles in the role restrictions. 

Create a deeplink in Zendesk

Once the Deeplinks app has been installed and configured in the Admin Center, you can begin setting up your deeplinks within your Zendesk instance.

1. Access the Deeplink app

To start:

• Locate the Deeplinks app in the left-hand navigation menu
• Click Add row to start configuring a new external link

Can't find the Deeplinks app? If the app is not visible in your ticket sidebar, refer to this article: The Deeplink app is not visible in the ticket sidebar

2. Define your deeplink

In the setup screen, you’ll be prompted to define the following:

• Name – A recognizable label for your deeplink

• Color – Choose a color to visually identify the link

• Condition – Define when the link should be shown (see note below)

• URL – The destination address of the external link 

💡 Need help with conditions? See: How the Deeplinks app supports conditions.

💡 Working with parameters?
These resources will help:

• Deeplinks App - Example placeholder list

• How do I open an URL with a Zendesk custom field content as parameter

Helpful tooltips are also available within the app interface to guide you through setting up conditions and the URL.

3. Configure link options

Once your link is defined, you can customize its behavior with the following options:

• Active – Show or hide the link in the ticket view

• Cleaned – Remove unnecessary characters or formatting

• Encode characters – URL-encode special characters

• Allow display when values are empty – Show the link even when fields are blank

📘 For a detailed explanation of these settings, read: Managing Deeplinks settings: Explanation of clean, allow empty, and encoding characters options

4. Save & use

Click Save to finalize your deeplink. It will now appear in your Zendesk ticket view based on the conditions and parameters you’ve defined.

If you have any questions or suggestions related to this app, please get in touch with us at app-support@leafworks.de or via our contact form.