Introduction to the Attachments Manager core features.

What does the app do?

• Archive unnecessary attachments
• Rename attachments and update them within the ticket
• View attachments in a Gallery view with a Slider
• Categorize attachments
• Show attachments from Zendesk Side Conversations  
• Search for attachments in the sidebar
• Results can be filtered by type or sorted by name or date
• Attachments can be previewed in Zendesk without downloading
• Download single attachments or all at once
• All regular formats are supported: xlsx, pdf, docx, etc.

Core features

Options via the Three-Dot Menu

Clicking the three dots next to an attachment opens additional options, including renaming and updating attachments directly within the ticket.

1. Rename and Update Attachments
You can rename attachments from within the app. When you do, the original file is moved to the Archived category, and the updated version appears under Ticket Attachments.

2. Download Attachments — Individually or in Bulk
Choose to download individual attachments by clicking the download icon, or download all attachments at once using the Download All option at the bottom.

3. Archive Unnecessary Attachments
Move unwanted or outdated attachments to the Archives category to keep things organized.
⚠️ Note: attachments are not processed outside your Zendesk instance.

4. Categorize Attachments for Better Organization
After setting up categories in the Admin Center (see Help Center article), you can assign them to each attachment. This helps streamline attachment management, especially useful when handling large volumes of files.

See all attachments in one place

Use the Gallery slider to view all ticket attachments at once. Zoom in or out for better visibility and download individual files directly from this view for quicker access.

Support for Zendesk Side Conversations  

Attachments shared in Side Conversations are automatically grouped in a dedicated Side Conversation Attachments category for easy reference.

Search for attachments 

Quickly find specific files using the built-in search bar. This is especially helpful when managing a large number of attachments.