At Leafworks, we build smart apps that help you get more out of Zendesk. We currently offer 16 apps that enhance Zendesk’s functionality, of which 6 are powerful integrations that connect Zendesk with popular external platforms.

💡 All our apps are fully UI-based, meaning:

• We never access your data.
• No external processing or data transfer.
• 100% GDPR compliant.
   

🚀 Your benefits by using the Leafworks apps:

• Close feature gaps: Our apps complement Zendesk by addressing common use cases not natively supported by the platform.

• Leverage synergies: For example, by combining side tickets and conditional fields to automate workflow management.

• Quick integration: No complex setup required; easily integrates into existing processes.

• Intuitive for agents: Reduce clicks, save time, and improve the quality of your communication.
   

Each app comes with a 14-day free trial – no strings attached. Simply uninstall the app before the trial ends to cancel any charges. 

Need more time? Just email us at app-support@leafworks.de for an extended trial coupon.

We distinguish between functional and integration apps. Functional apps cover missing functionality in Zendesk. You can see them as filling a missing piece within Zendesk.

Visit the Zendesk Marketplace to install the apps in your Zendesk instance. 

Functional Apps

Attachments Manager

The app is suitable for companies that deal with numerous attachments in a ticket. Especially useful for customers who only need to view the attachments without downloading them immediately.

💰 Price: 5$ / month

✨ Why is the app powerful? 

• Preview attachments without leaving Zendesk, which is not possible with Zendesk alone.

• If many attachments are available, categorise them to have a better overview, which is also not possible with Zendesk 

• View attachments from Side Conversations without downloading them 

• Archive unnecessary attachments into an archived category 

Side Tickets

The Side Ticket app can be seen as an enhancement of Zendesk Side Conversations. We offer two versions of that app, standard and premium. The difference in features can be found in the Leafworks Help Center: Side Ticket Help Center article

The app is mainly used by support teams that are in communication with different departments or third-party service providers in order to solve a ticket.

💰 Price:
Standard version 2$ / agent / month
Premium version 5$ / agent / month

🚀 Why is the app so powerful?

• You can change requesters for each child ticket, which is not possible with Side conversations, where the requester is always the agent working on a ticket

• You can forward and edit the messages as a public or internal reply, including attachments

• You can use templates to create one or multiple tickets with one click, copy ticket field values, set requester, group, assignee, etc.

• Child tickets work as normal tickets, with the same attributes as a normal ticket, way more customizable than a side conversation

• You can use Signatures in Side Tickets, which is not easily possible with Zendesk Side Conversations 

Macro Manager

This app is suitable for teams that have a great number of macros to manage. Some of Leafworks' customers have a couple of thousand Zendesk Macros, and the app helps them to bring some structure and order into the macros. 

💰 Price: 199$ one-time payment

✨ Why is the app so powerful?

• You can export all Zendesk macros to an Excel file

• When importing, the edited macros will be replaced

• Bulk activate or delete macros

• Test your dynamic content on-the-fly in different languages

• Update some specific settings across all the macros

• It saves a lot of time and manual labor by eliminating the need to dig into each macro individually within Zendesk.

Conditional Fields

This app hides unnecessary fields across Tickets, Users, Organizations pages, and Help Center forms, revealing only what matters to agents. It can be used for international and multilingual teams with many ticket field options, and who want a sleek Zendesk interface.

💰 Price: 2$ / agent / month

 🚀 Why is the app so powerful? 

• Helpful for when the customer works with multilingual and international teams 

• You have full control over when and where fields appear by setting conditions for each one

• Being able to hide not only ticket-related fields, but also fields in Help Center Forms

• It brings structure and order to a messy Zendesk instance, making it easier to manage and navigate.

• It also works great in combination with other Leafworks apps, like the Side Ticket app.

Deeplinks Plus

The app is perfect for teams who want direct access to their CRM/ERP system (must be a deeplink capable system). Since a deeplink can be any URL, it can be used in any company where agents need to leave the Zendesk environment to solve the ticket. You could link Google Sheets Links, Tracking links, Webshops .. any external link basically. 

💰 Price: 29$ / month

✨ Why is the app so powerful?

• Save money on developing your custom integrations app

• Deeplink can be any external link, not only linking to a CRM or ERP system 

• Enables direct access to the external system with just one click 

• It can be a plain link or can be customized by using (multiple) ticket placeholders

Alert Wrong User

This app helps support teams to get alerted or prevent changes to assignees or requester information. The agent would receive an alert when changing assignees or requesters into specific names or email domains (wrong internal teams, wrong email domain). 

💰 Price: 2$ / agent / month

🚀 Why is the app so powerful?

• Prevent internal info leaking to the customer: Forbid changing the requester for their needs. For example, the support team can have internal tickets for @customer.intern, and they want to forbid changing to the @customer domain 

• Warn users when they change the requester who may share personal info of the original requester

• Forbid changing the assignee. Customers who don't want to assign a ticket for specific users, like an agent user that used for API calls

Regex example for a specific domain: ^\\w+([\\.-]?\\w+)*@forbidden\\.domain$

Related Tickets

This app is suitable for teams that receive multiple tickets from the same requester or company and want to make sure to display these tickets together.

💰 Price: 29$ / month

✨ Why is the app so powerful?

• It allows you to see related tickets based on the same custom field values of other tickets. Very helpful for customer communication.

• Get some order to your ticket when dealing with a great number of them

• Any field could be used as a related field, such as the same requester, same brand, same subject, same customer ID, etc. 

Ticket Manager Plus

Any team that has tickets that include many different requests, which could simply be treated as different tickets. Also suitable for teams with a lot of (internal) communication in a ticket. 

💰 Price: 2$ / agent / month

🚀 Why is the app so powerful?

• Helps to solve a ticket with much information

• Simply split comments into their own tickets and forward them to different departments or teams.

• Collect information from multiple tickets and merge them into one to have an overview of the process with all the necessary details

• Access the ticket history of solved and unsolved tickets to streamline ticket management.

Guide Importer

This app is perfect for teams who are new Zendesk customers and need to migrate their Help Center articles to their Zendesk environment. It is also useful for teams that work with different Zendesk instances and want to move their Help Center content around. 

💰 Price: 199$ one-time payment

✨ Why is the app so powerful?

• This app is a must-have for helpdesk maintenance. It saves a significant amount of time and effort.

• It helps to clean up content or export it to another instance (e.g., sandbox) 

• Central article handling via Excel, especially helpful when dealing with many articles 

• Intuitive app that facilitates the migration and Help Center set-up to Zendesk

Sunshine Data Editor 

Any team working with custom objects can benefit from the app. You can work with our Sunshine Data Editor PLUS if you are in the Support Enterprise plan or above (instances with custom objects).

💰 Price: 199$ one-time payment

🚀 Why is the app so powerful?

• Being able to manage Sunshine data directly in the |Zendeskinstance

• Manage your custom objects efficiently

• Organize, analyze, and use your data efficiently with the app 

• Bulk import/export via CSV file

Integration Apps 

Integration apps allow you to connect certain external systems to your Zendesk instance. There are six integration apps currently available. 

HubSpot App

The HubSpot App automatically checks and links HubSpot contacts to Zendesk users. For each new ticket, a search by the user's email is automatically performed, but in cases, no data has been found, agents can manually connect HubSpot contacts using a search.

💰 Price: 100$ / month

PlentyOne App

The app automatically identifies and links PlentyOne customers to incoming Zendesk tickets using their email address. It provides support agents with immediate visibility into the customer’s full order history. Even when automatic matching isn't possible, agents can easily search and connect PlentyOne users manually. 

💰 Price: 59$ / month

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Magicline Connector

The app does auto search by Member ID, Magicline ID, and email address directly from Zendesk. You can edit customer info in Zendesk and automatically update it in Magicline, no manual double entry. Also, you can cancel contracts, view subcontracts (modules), signed documents, and idle periods without leaving Zendesk.

💰 Price: 399$ / month , an additional set-up fee of 299$ might apply

MS Teams App

The Teams Direct App creates a communication channel between MS Teams and Zendesk. You will find the application in the ticket sidebar, where you can send messages to your Teams groups, answers will be shown in the ticket as internal notes. Attachments in tickets can be sent as links to MS Teams. The usage can be restricted to certain groups.

💰 Price: 6$ / agent / month

FastBill App

The FastBill app automatically checks and links clients directly to Zendesk tickets. For each new ticket, a search by the |user's ackend ID, name, phone number, and email is performed. Previews of invoices and estimates can be viewed and linked to a ticket without having to download.

💰 Price: 50$ / month

SAP Cloud for Sales / C4C

The SAP Sales Cloud C4C app by Leafworks enables you to connect your SAP Sales Cloud to Zendesk and helps your customer support agents gather all relevant information from your SAP that is needed to solve customer requests.

💰 Price: 8$ / agent/ month

Need help?

If you have any questions or suggestions related to this app, please get in touch with us at app-support@leafworks.de or via our contact form.