Our Zendesk Middleware // helpdeskapi.com has the possibility to parse content from Zendesk subjects and ticket body.
Pattern are configured using regular-expressions. The
- Extract Customer-IDs or Numbers from Zendesk ticket
- Extract Order IDs from Zendesk ticket
- Extract Product IDs from Zendesk ticket
- ...
Examples
| Subject | Regular expression |
|---|---|
| Questions regarding LEAFWORKS-1234567 | LEAFWORKS-[a-zA-Z0-9]* |
| Error with the article 123.45.678 when switching on | ([0-9]{3}).([0-9]{2}).([0-9]{3}) |
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