Send a message to Slack when Zendesk ticket is created or updated

To inform slack users or a channel about tickets in Zendesk beeing created, the following recipe can be used. 

Slack-configuration

Create a new App within your Slack account. Please see the following article to see how this could be done. 

After that you should be able to see a URL which looks like this (example):

• https://hooks.slack.com/services/ABCDEFG/XYZXYZ/OdbPcD1hdaASD8781M5xQW5o

Extension

Create a new HTTP extension in your Zendesk account. 
See the following screenshot:

Trigger

• Create a new trigger or use an existing one like for example "Notify requester and CCs of received request".
• Add action "Notify target"
  • select your previously created "Extension"
• Provide a "text" as attribute and the message to be sent as value inside the body. 
  • use Zendesk placeholders here to input data from the ticket which has been created.