Managing Deeplinks settings: Explanation of clean, allow empty, and encoding characters options

What is the CLEAN option in Deeplinks App for?

The clean option in the Deeplinks App removes every special character from the used parameters in URLs. 

Example:

• You have an article number which is stored as 123.456 
• the clean option will include the content of the parameter in the URL without special characters -> 123456

Let's assume you want to open your webshop with the article number which is stored in ticket customfield with the ID 36000000123. Your configured URL would look like this: 

• https://shop.yourdomain.com/articles/{{ticket.customfield_36000000123}}

Clean mode TRUE
https://shop.yourdomain.com/articles/123456
Clean mode FALSE
https://shop.yourdomain.com/articles/123.456

What is the ALLOW EMPTY option in Deeplinks App for?

You can choose whether a deeplink button should be visible when its source field is empty. This is controlled by the "Allow Empty" toggle:

• Blue toggle = Button will be shown even if the source field is empty

• Grey toggle = Button will be hidden if the source field is empty

What is the ENCODE CHARACTERS option in Deeplinks App for?

When including values with special characters in a URL, it's important to use URL encoding to ensure the characters are properly formatted and the URL remains valid.

What is the ACTIVE option in Deeplinks App for?

Control whether a deeplink is currently active (visible in the ticket) or inactive (hidden):

• Blue toggle = Active and visible

• Grey toggle = Inactive and hidden