The Deeplink app is not visible in the ticket sidebar

When the Deeplink App in the ticket sidebar is not visible, please make sure that:

• the App itself is activated under Admin - Apps - Manage
• you added an entry in the Deeplink configuration in the menu on the left side
  
  
  
• at least one of the entries is activated in the configuration
  

When the app or links are still not visible you should see it as a hidden app in the sidebar menu:

• the field which you use as parameter in the App contains no value in this case
  • when there is no value the button is not visible / if there would be no button left or you use the free version, the whole app will be invisible