The Deeplink app is not visible in the ticket sidebar

When the Deeplink App in the ticket sidebar is not visible, please make sure that:

• the App itself is activated under Admin - Apps - Manage
• you added an entry in the Deeplink configuration in the menu on the left side
  
  
  
• at least one of the entries is activated in the configuration
  

When the app or links are still not visible you should see it as a hidden app in the sidebar menu:

• the field which you use as parameter in the App contains no value in this case
  • when there is no value the button is not visible / if there would be no button left or you use the free version, the whole app will be invisible

If you have any questions or suggestions related to this app, please get in touch with us at app-support@leafworks.de or via our contact form.