We migrate tickets from your old ticketing (cloud and onPremise) system to Zendesk.
Data source for migration
In order to assist you we need the following information
- Source API capable? If yes we will need some sort of API documentation
- Database access - We can also migrate data if we get access to the database to your onpremise ticketing system (MS Sql, MySQL, Oracle, Postgres, DB2 ..)
- Using exports like XLS, CSV etc. to migrate data to Zendesk
- Determine technical way of migrating suiting the source-system
- Definition of tickets to import and which fields to import to Zendesk
- Imports of requesters needed to properly link the tickets
- Importing to Sandbox first
- Migration to live environment
Please contact us so when can provide an estimation for your purpose.