Extract text from PDF attachments and save in Zendesk ticket

You still get a lot of whitemail or faxes?
These mostly directly result in PDFs attached to a ticket in Zendesk already.

Current situation (without OCR)

An Agent in 1st level opens up the attachment, since there is no detailed info about the content within the ticket subject or description.
It turns out that this ticket should be forwarded to 2nd level.
2nd Level again starts by opening the attachment.
During high backlog times it's hard to find "bombs" which were submitted via whitemail or Fax because it's not possible to search.

Ticket is created in Zendesk containing an attachment (like before)
Ticket is sent to helpdeskapi.com to be parsed
Helpdeskapi.com parses the PDF attachments and adds the first or first 2 pages as internal comment to the ticket
Triggers on the ticket can now route/priorize/categorize the tickets directly in the background
Ticket i.e. skips 1st level and saves time
It's possible to search for attachment-content using the standard Zendesk search functionality