Some ERP/CRM systems are not accessible through webpages and classical fat-clients are locally installed on the Agents Desktop.
These programs can also be launched from an URL.
- the client itself needs the ability to be started with parameters
- the browser the agent uses needs to have a registered "handler" and permissions to launch local applications
- please ask your vendor/partner of your ERP/CRM to find out
URL-Structure for Deeplinks App
Here is an random example of launching a classic SAP GUI from Zendesk with a configured URL in the Deeplinks App by using the EXTERNAL_ID of the Organisation: