We often receive requests from customers to migrate content from OTRS directly to Zendesk.
Standard components (entities/targets in Zendesk)
- Organizations (or companies)
- Requester (or contact person)
- Ticket comments (internal and public)
Details such as field mappings, macros, etc. also vary from case to case and we are happy to discuss them individually.
Feel free to contact us to learn more about the solution scenario for an OTRS -> Zendesk migration.