SAP Commerce Cloud Integration Zendesk

Are you using SAP Commerce Cloud as your store system and planning to use Zendesk to efficiently handle customer inquiries (or are you already using Zendesk)?

Direct access to customer data in Zendesk from SAP Commerce Cloud increases agent efficiency, as important information can be viewed directly within Zendesk.

Features

• Customer identification and search
  • Automatic search for customer data depending on the inbound channel (based on email address or phone number).
• Linking the SAP Commerce Cloud customer to the user profile (requester) on the Zendesk page
• Display of additional customer details and KPIs from SAP Commerce Cloud (e.g., address and contact information, average shopping cart size, revenue ...)
• Opening the customer directly in SAP Commerce Cloud
• Listing of the customer's orders/orders.

If you have any questions about the integration between SAP Commerce Cloud and Zendesk, feel free to contact us.