How does a Zendesk App technically work?
A Zendesk App is an application (written in HTML/CSS/JS) that runs in a location of Zendesk. What it does and how it does vary significantly from application to application. Applications can be run in a great many places, but the traditional locations are:
You can see more resources on application locations via the Zendesk Developer Manifest Reference documentation.
Zendesk applications tend to come from one of three areas:
- Zendesk Marketplace
- See here the Marketplace Apps we build
- Developed in-house
- If your IT has resources and the skillset you can build Zendesk apps on your own
- Developed externally