Use Cases
The Side Tickets app speeds up internal and external communication and response times for the customer are shortened, which ultimately leads to higher customer satisfaction.
Its versatile feature set supports a wide range of communication needs. Users can create and link side tickets to original requests, build custom templates with specific data fields, transfer relevant information seamlessly, and manage comments and attachments with drag-and-drop ease -- See the full range of features here:
Parallel communications streams
The main use case for the Side Tickets app is handling parallel communication streams across different departments or teams. For example, it allows multiple agents to work on related but separate tasks at the same time, without disrupting the flow of the original request. Side tickets can also include communication with external suppliers or stakeholders when a separate thread is needed from the original request.
Linking side tickets to original request
With the app, the newly created side tickets are automatically linked to the original one. This ensures all relevant communication stays connected and easy to follow.
Easy to use ticket thread
The Side Ticket app makes it possible to manage very complex tickets and parallel conversations between independent actors, all within a single, organized and easy-to-use ticket thread.
Where is the app used?
Whether it's coordinating logistics in transportation, managing service inquiries in education, or tracking requests in fintech or manufacturing environments, Side Tickets fits naturally into industries where clarity, speed, and structure in communication are essential.
If you have any questions or suggestions related to this app, please get in touch with us at app-support@leafworks.de or via our contact form.
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