What does the app do?
- Create and link side tickets with original requests
- Create ticket templates with individual data fields
- Transfer specific data from the main ticket to side tickets
- Drag comments and attachments between tickets
- Choose between public or private comments
- Timeline of all events involving original and side tickets
Where is the app used?
- Ticket page
- Sidebar page (for template creation)
How to set-up the app?
- Install app in Zendesk
- Create templates in sidebar page