You would like to search for attachment content directly within Zendesk. The standard search functionality of Zendesk is not capable of searching in Attachments.
- There is a Zendesk App (OCR Converter by Knots) which enables you to convert the content of attachments like PDFs, JPGs, PNGs into Text as an internal note.
- Once the content is available in an internal comment within the ticket the standard Zendesk search will show results out-of-the-box - no need to chance the search-functionality here
- Client sends a PDF containing a specific business related number/ID (Order Number, Customer Number, serial number, article number...)
- You would like to search all tickets containing this ID
- Tipp: Using the Knots Parsing App all of these IDs can also directly be stored in separate Ticket fields