There are several ways how to export ticket data from Zendesk.
- Use scripts like python (examples below),
- export data from Zendesk Explore,
- use Marketplace Apps which allow you to export data.
Zendesk is a powerful customer support software that provides businesses with a platform to manage their customer service interactions. However, managing and analyzing data collected through tickets can be a daunting task. The good news is that exporting data from Zendesk is easy and there are several ways to do it. Here are some of the different ways to export ticket data from Zendesk:
1. Using Scripts
One of the most efficient ways to export data from Zendesk is by using scripts like Python. Python is an easy programming language to learn and there are many libraries you can use to automate ticket exports. To export data from Zendesk using Python, simply install the Zendesk API client library, authenticate your credentials, and then run a script to retrieve data from Zendesk. With Python, you can export tickets in different formats like CSV and JSON. Another option is to use the ZendeskExporter library which is a Python package that enables you to export Zendesk support data to CSV or JSON format. This package can also handle multiple Zendesk accounts. Here’s an example of how to use Python to export ticket data from Zendesk:
from pprint import pprint
username = 'email@example.com'
api_token = 'api_token'
url = 'https://example.zendesk.com/api/v2/tickets.json'
session = requests.Session()
session.auth = (username, api_token)
response = session.get(url)
data = json.loads(response.text)
2. Zendesk Explore
Zendesk Explore is an advanced analytics tool that allows you to create custom dashboards, reports, and visualizations using your Zendesk data. To export ticket data from Zendesk Explore, you will need to create a query.
- To create a query, select ‘New Query’ from the Explore homepage
- select the dataset you want to work with.
- choose the metrics and attributes you want to include in your report (i.e. ticket-created, ticket-subject)
- once you have created your report, you can export it as a CSV or XLS file.
3. Zendesk Marketplace Apps
Marketplace Apps offer a variety of tools that can help you export data from Zendesk. These apps are created by third-party developers or partners and are available in the Zendesk Marketplace.
Whether you prefer using scripts like Python, Zendesk Explore or Marketplace Apps, there is always a solution that meets your needs. By exporting your data, you can gain valuable insights that can help you improve your customer service and drive business success.
We also built scripts for our clients to store Zendesk data in databases or data warehouses if you would like to build custom dashboards in external solutions like PowerBi, Tableau, Looker etc.
Feel always free to send a message if you want to learn more.