Different ways to export Ticket data from Zendesk

There are several ways to export ticket data from Zendesk. The best option depends on which data you need, how regularly the export should run, and whether the data needs to be processed further afterwards.

Typical options include:

• Exporting via script, for example with Python
• Exporting via Zendesk Explore
• Using Marketplace apps that support data exports

1. Exporting via script, for example with Python

A flexible way to export ticket data from Zendesk is to use custom scripts. Python, for example, can be used for this.

Using the Zendesk API, tickets can be retrieved and then processed in different formats, such as CSV, XLS, or JSON. API credentials are usually required for this. A script can then retrieve the required data and prepare it for your further use.

A simple example for retrieving ticket data via the Zendesk API:

python:

import requests 
import json 
from pprint import pprint 

username = 'email@example.com' 
api_token = 'api_token' 
url = 'https://example.zendesk.com/api/v2/tickets.json' 

session = requests.Session() 
session.auth = (username, api_token) 

response = session.get(url) 
data = json.loads(response.text) 
pprint(data['tickets']) 

Depending on your requirements, the script can be extended, for example, to export specific fields, filter data, or run the export regularly.
 

2. Exporting via Zendesk Explore

Zendesk Explore can be used to create reports, dashboards, and analyses based on your Zendesk data. Ticket data can also be exported via Explore if you create a corresponding query.

Typical process:

• Open Zendesk Explore and create a new query.
• Select the appropriate dataset.
• Define the metrics and attributes that should be included in your report, such as creation date, ticket subject, status, or assignee group.
• Then export the report as a CSV or XLS file.

This option is especially suitable if you need structured analyses or regular reports from Zendesk.
 

3. Exporting via Zendesk Marketplace apps

The Zendesk Marketplace offers various apps that can support you with exporting data. These apps are provided by third-party vendors or partners and offer different export options depending on the solution.

Examples of possible export apps or export solutions include:

• Guide Importer
• Export Tickets from Zendesk as PDF

Which app is suitable for your use case depends on which data you want to export and which format you need.

Conclusion

Whether via script, Zendesk Explore, or the Marketplace app, there are several ways to export ticket data from Zendesk. What matters most is what you want to do with the exported data — for example, archiving, reporting, data analysis, or further processing in other systems.

We have also developed custom scripts to store Zendesk data in databases or data warehouses. This can be useful if you want to create your own dashboards in external solutions such as Power BI, Tableau, Looker, or similar tools.

Need support?

Feel free to get in touch with us — we’ll discuss which export option best fits your use case.