Installation guide for the Ticket Manager Plus app.

The Ticker Manager App is easy to install and configure within your Zendesk environment. This guide walks you through the installation process and explains how to set default settings, define tab behavior, and manage access permissions.

Step 1: Configure App Settings

Once the app is installed, you can define the default tab behavior and set cloning permissions within the app settings:

• Default Tab: Choose which tab should be open by default when the app loads.

  • 0 – Unsolved Tickets

  • 1 – Solved Tickets

  • 2 – Split View

• Cloning Permission: Choose whether to allow users to clone a ticket comment into a new ticket without editing.

Step 2: Define Role and Group Restrictions

To control who can view and access the app, set up role-based and group-based permissions within Zendesk:

• Assign access to specific roles (e.g., Admin, Billing Admin)

• Include relevant Zendesk groups to limit visibility to the appropriate team members

⚠️ Important: To access the Ticker Manager App in the ticket view, you (as an admin) must be part of a group that has been granted access permissions.

Need help?

If you have any questions or suggestions related to this app, please get in touch with us at app-support@leafworks.de or via our contact form.