Can’t attach files in Side Tickets – how to fix it

If you're experiencing issues with uploading attachments in Side Tickets, it's likely related to a specific Zendesk setting. Here's how to identify and resolve the issue.

Cause

The problem is caused by the Zendesk setting:

"Require authentication for request and uploads APIs"

When this setting is enabled, the Side Tickets app does not have the necessary permissions to upload attachments. As a result, any file you try to attach through the app will fail. By default, this setting is enabled in Zendesk.

Solution

To restore attachment functionality:

1. Go to your Zendesk Admin Center.

2. Navigate to People > End users > Settings.

3. Locate the setting:
   "Require authentication for request and uploads APIs".

4. Disable this setting (turn it off).

Once this setting is disabled, the app will be able to upload attachments successfully in Side Tickets.

Need help?

If you have any questions or suggestions related to this app, please get in touch with us at app-support@leafworks.de or via our contact form.