Help center content is often created in a single language by a group of agents or editors, depending on the business model.
If the product is also offered internationally, it becomes necessary to provide content in multiple languages.
Options for Translating a Zendesk Help Center
Depending on your use case, there are several approaches available:
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Automated Translation of Help Centers Using DeepL
We offer a ready-to-use app that allows you to fully translate Zendesk Guide content into other languages with the help of DeepL. -
Export and Import of Help Center Articles via the Zendesk Guide Importer & Exporter
The export includes the ID of each article—this allows for re-importing in another language. This method is ideal for exporting Help Center articles to Excel, translating them externally, and then re-importing them. -
Translation Directly Within Zendesk Guide
You can create language variants directly for existing articles within Zendesk Guide. -
Custom Scripts and Use of the Zendesk API
You can develop your scripts and use the Zendesk API for custom translation workflows.
Explore the Different Options
Would you like to understand the different options better? Feel free to book a short, free consultation with us to learn more.
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