Customer Portal: Access & FAQs

If you need to change the credit card details, billing information or see the status of your subscription, access the customer portal using the following link : http://leafworks.de/stripe 

How to use the Leafworks customer portal?

The customer portal allows you to:

• Add a new payment method
• Edit an existing payment method
• View your current subscriptions
• Update your billing information
• Access invoice history
• Download previous invoices

Open the Stripe customer portal

How can I log into the Leafworks customer portal?

To access the Stripe Customer Portal, use the primary email address associated with your subscription. This is typically the email of the Zendesk Account owner at the time the subscription with Leafworks was initiated. Follow the log in steps to authenticate successfully.

Open our Stripe customer portal

How can I view my current subscriptions with Leafworks?

Your active subscriptions for Zendesk Apps developed by Leafworks can be found in the Stripe Customer Portal. Upon logging in, all your active subscriptions will be displayed at the top of the page.

Open our Stripe customer portal

How can I add or change payment methods for your Leafworks subscriptions?

To update your payment details:

1. Log into the Stripe Customer Portal.
2. Navigate to the PAYMENT METHOD section.
3. Click + Add payment method to add a new card or select an existing payment method to edit.
   
   
4. Enter the required payment details.
5. Click Add to save the changes.
   
   

Open our Stripe customer portal

How can I update my billing address?

To update your billing details:

1. Log into the Stripe Customer Portal.
2. Go to the BILLING INFORMATION section.
   
3. Click Update information.
4. Edit your billing details, including:
   • Name
   • Address
   • Phone number
   • Tax ID

5. Click Save to confirm the changes.
   

Open our Stripe customer portal

How can I edit or add VAT Information?

If you need to correct or add a VAT ID:

1. Log into the Stripe Customer Portal.
2. Navigate to BILLING INFORMATION.
3. Click Update information.
4. Modify or add your VAT ID.
5. Click Save.
   

Open our Stripe customer portal

Where can I find invoices for my Zendesk Marketplace app subscriptions?

To access your invoices:

1. Log into the Stripe Customer Portal.
2. Go to the INVOICE HISTORY section.
3. The latest three invoices will be displayed.
4. Click View more to access older invoices.
   

Open our Stripe customer portal

How can I download an older Invoice?

To obtain a copy of an older invoice:

1. Log into the Stripe Customer Portal.
2. Navigate to INVOICE HISTORY.
3. Click View more to see all previous invoices.
   
4. Select the invoice you need.
5. Click the     symbol next to the selected invoice to open it invoice in a new tab.
6. Download either the invoice or the receipt from the new tab.

Open our Stripe customer portal

Why was no invoice generated for my one-time app purchase?

Currently, Stripe does not automatically generate invoices for one-time Zendesk Marketplace app purchases (such as the Macro Manager app). We are working to automate this process. If you need an invoice, please fill out the request form, and we will send it to you as soon as possible.

• English Invoice Request Form
• German Invoice Request Form