Billing FAQ

Do I have to pay for all my agents/licenses, or only for certain groups?

We have different payment structures for our apps. Some are paid monthly by instance, others monthly by agents or one-time. Apps billed per agent per month are based on group restrictions. This means you only pay for the agents who actually use the app.

Here you can see an overview about each app and its pricing:

Can I install an app without entering my credit card?

Unfortunately, entering credit card details is required for installation. However, if you try a Leafworks app during the 14-day trial and later install it on your production instance while continuing to use it in your sandbox, we’ll provide a 100% discount coupon for your sandbox.
To claim your free sandbox app coupon, email us at app-support@leafworks.de.

How and where do I get the invoices?

You can access your invoices through the customer portal. 
For more details, visit: Customer Portal: Access & FAQs

How can I change billing email address?

You can update your billing email address directly in the customer portal.
For more details, visit: Customer Portal: Access & FAQs

How can I change my credit card details?

You can change your credit card information via the customer portal. 
For more details, visit: Customer Portal: Access & FAQs

Do I need to purchase the app for every instance or is one instance enough?

Yes, each instance (e.g., sandbox and production) requires a separate installation.
If you install a Leafworks app in production after a 14-day trial in your sandbox, we’ll provide a 100% discount coupon for continued use in the sandbox. Email app-support@leafworks.de to claim your free sandbox coupon.

Can you bill me via annual invoice?

Currently, we support monthly billing only, which aligns with standard marketplace practices.
Most Zendesk users are also on monthly subscriptions and can cancel at any time, so monthly billing ensures flexibility. If you’re planning to onboard a large number of agents, feel free to contact us at app-support@leafworks.de to discuss alternative billing options.

How can I cancel my payments?

If you decide not to continue after the 14-day trial, simply uninstall the app from your Zendesk instance. Your payments will be automatically canceled, no further action is needed.

If you have any questions or suggestions related to this app, please get in touch with us at app-support@leafworks.de or via our contact form.