What can the Attachments Manager app be used for?

• Attachments Manager core features

Manage Large Volumes of Attachments

Ideal for high-traffic support teams, the app helps you stay on top of multiple attachments without losing track. View everything at a glance in a dedicated Gallery view with zoom in / zoom out functionality, categorize files for better organization, or archive outdated content, all within Zendesk.

No more scrolling through long ticket threads. Use the built-in search to quickly find attachments by name, saving valuable time and improving productivity, especially when handling complex or long-standing tickets.

Seamless Handling of Side Conversation Attachments

Attachments shared via Zendesk Side Conversations are automatically collected into a dedicated category, so nothing slips through the cracks, even if it’s part of a separate thread.

Bulk Actions for Faster Workflows

Need to download everything at once? With a single click, you can bulk-download all attachments in a ticket or archive those you no longer need. You can also rename files without leaving the ticket interface, keeping everything clean and clearly labeled.

Data-Safe, Zendesk-Native Experience

All actions take place within your Zendesk environment. The Attachments Manager app does not process or store any of your data externally, ensuring full compliance with your organization’s data policies.

Where is the app used?

From logistics coordination in supply chain operations to handling student submissions in education, or managing customer documentation in finance or healthcare. The Attachments Manager app fits into any environment where speed, clarity, and structured file management are essential.