FAQs about importing and updating macros

This article answers common questions about importing and updating Zendesk macros with the Macro Manager app.

Can I update existing macros by reimporting an Excel file?

Yes. You can update existing macros by reimporting an Excel file, as long as the original macro IDs are included and unchanged. 

The macro ID is used to match each row in the Excel file with the corresponding macro in Zendesk. If the ID stays the same, the existing macro can be updated instead of creating a new one. 

What happens if the macro ID is empty or different?

If the macro ID field is empty or does not match an existing macro, a new macro will be created during import. 

This is useful if you want to create new macros. If you want to update an existing macro, make sure the original macro IDs remain unchanged.

Do attachments stay attached when I update macros? 

Yes. Existing attachments that were already added to macros in Zendesk Admin Center remain attached when you update those macros. 

However, attachments cannot be imported from Excel. If you create new macros and want to add attachments, you need to add them manually in Zendesk Admin Center after the import.
 

Do the Excel columns need to stay the same when reimporting?

Yes. The column names and overall Excel structure should stay the same as in the original export. 

The row order can differ, but the app relies on the expected column structure to process the file correctly. 

What is the recommended workflow for updating existing macros?

We recommend the following workflow:

1. Export your existing macros with the Macro Manager app.
2. Edit the exported Excel file.
3. Keep the original macro IDs unchanged.
4. Keep the relevant group and tag fields unchanged, unless you intentionally want to update them.
5. Keep the Excel column structure unchanged.
6. Reimport the file.

This helps ensure that the existing macros are updated correctly and that no unintended duplicates are created.

Need help?

If you have any questions about this app, feel free to reach out:

📧 Email: app-support@leafworks.de
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