FAQs about importing and updating macros

1. Do macro IDs need to remain the same when reimporting?

Only if you are updating existing macros.

• If you're creating new macros, leave the ID field blank in the excel file. The app will automatically assign a new ID during import.

• If you're modifying existing macros (e.g., name or content), you should keep the original ID. This allows the app to match and update the correct macro.

2. Will the system assign new IDs if the ID field is missing or different?

Yes, new IDs will be automatically generated if the ID field is blank or doesn't match an existing macro. However, this means Zendesk will treat the macro as a new one, not as an update to an existing one.

3. Are attachments preserved when reimporting macros?

• For existing macros, attachments that were previously added in the Admin Center will remain unchanged.

• For new macros, you must manually add attachments via the Admin Center after import. Attachments cannot be imported from Excel.

4. Do the column names and order need to remain the same when reimporting?

Yes, for reimporting to work properly, the column names and structure must remain consistent with the original export. The row order can differ from the original excel file

5. What’s the recommended workflow for updating existing macros?

• Start by exporting your existing macros.

• Update the content directly in that file, preserving the ID, group, and tags fields.

• Reimport the file to ensure the changes apply to the correct macros.