Troubleshooting Guide - Guide Importer: Token Error

Zendesk has introduced changes that affect access to our app Guide Importer, resulting in a token error.

Follow the steps below to retrieve a valid access token and restore functionality.

Solution: Generate a new access token

1. Open the Guide Importer
   • Launch the Guide Importer via Zendesk.

2. Open Developer Tools
   • Right-click anywhere on the page
   • Select “Inspect” / “Developer Tools”

3. Navigate to Network Tab
   • Go to the Network tab
   • Use the search/filter bar and type:  token.json
   • Any token.json request will work

4. Copy Request as cURL
   • Right-click on a token.json entry
   • Select:
     Copy → Copy as cURL

5. Run the Request
   • Paste the cURL command into:
     • Postman OR
     • Your terminal
6. Delete the following headers before running the request:
   • In Postman, turn OFF:
     1. x-zendesk-app-id
     2. x-zendesk-app-installation-id
   • In Terminal, remove these lines from the cURL command:
     1. x-zendesk-app-id
     2. x-zendesk-app-installation-id

7. Execute the Request
   • Run the modified request
8. Copy the Token
   • In the response, locate the field:  token
   • Copy the token value (ID)

9. Paste into Guide Importer
   • Insert the token into the token field in the Guide Importer

The app should now be up and running without issues.