Troubleshooting Guide - Guide Importer: Token Error

Zendesk has introduced changes that affect access to our app Guide Importer, resulting in a token error.

Follow the steps below to retrieve a valid access token and restore functionality.

Solution: Generate a new access token

1. Open the Guide Importer
   • Launch the Guide Importer via Zendesk.

2. Open Developer Tools
   • Right-click anywhere on the page
   • Select “Inspect” / “Developer Tools”

3. Navigate to Network Tab
   • Go to the Network tab
   • Use the search/filter bar and type:  token.json
   • Any token.json request will work

4. Copy Request as cURL
   • Right-click on a token.json entry
   • Select:
     Copy → Copy as cURL

5. Run the Request
   • Paste the cURL command into:
     • Postman OR
     • Your terminal
6. Delete the following headers before running the request:
   • In Postman, turn OFF:
     1. x-zendesk-app-id
     2. x-zendesk-app-installation-id
   • In Terminal, remove these lines from the cURL command:
     1. x-zendesk-app-id
     2. x-zendesk-app-installation-id

7. Execute the Request
   • Run the modified request
8. Copy the Token
   • In the response, locate the field:  token
   • Copy the token value (ID)

9. Paste into Guide Importer
   • Insert the token into the token field in the Guide Importer

The app should now be up and running without issues.

Need help?

If you have any questions about this app, feel free to reach out:

📧 Email: app-support@leafworks.de
📝 Contact Form