General info: Guide Importer

What is the Guide Importer App?

The Leafworks Guide Importer app allows you to import and export Zendesk Guide articles, sections, and categories in Excel format. It’s designed to help you update, restructure, or migrate your Help Center content quickly and efficiently—whether you're expanding your support resources or moving content between Zendesk instances.

What does the app do?

With the Guide Importer, you can:

• Import or export articles, sections, and categories using Excel files

• Customize article visibility by selecting languages and user groups (e.g. logged-in users, agents, administrators)

• Bulk update content by changing single words or sections across multiple articles at once

• Assign articles to brands, helping manage content across multi-brand setups

• Edit existing articles in bulk, not just create new ones

• Control structure in Excel by choosing which columns represent articles, sections, or categories

This makes the app ideal for scaling, updating, or centralizing Help Center content without tedious manual edits.

Where is the app used?

You’ll find the Guide Importer in the Zendesk Sidebar, accessible from your Zendesk Support interface.

How to set up the app?

1. Install the app via the Zendesk Marketplace

2. Open the app from the sidebar

3. Export your existing Help Center content or import new Excel files to begin managing your articles

Need help?

If you have any questions or suggestions related to this app, please get in touch with us at app-support@leafworks.de or via our contact form.