Deeplinks App - Example placeholder list

The Deeplinks App allows you to use fields from Zendesk entities as dynamic placeholders within URLs. This enables seamless integration with third-party systems or tools.

You can also combine multiple placeholders in a single URL to create highly customized and context-aware links.

Below are some common examples:

Ticket Fields

• Open DHL Tracking (Tracking ID stored in a custom field):

  https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode={{ticket.customfield_360021056639}}

• Search for tickets with the same subject (within the same or a different Zendesk instance):

  https://<zendeskinstance>.zendesk.com/agent/search/1?q={{ticket.subject}}

User fields

• Search for the requester’s email address in an external system (e.g., HubSpot):

  https://app.hubspot.com/reports-dashboard/999999/sales?globalSearchQuery={{requester.email}}

• Search for the requester’s name in an ERP system:

  https://erp.internal-tools-123.net/globalsearch?q={{requester.name}}

• Open contact in another system using a custom user/requester field:

  https://backend.company.com/contacts/{{requester.customfield_sugar_crmid}}/show

  ⚠️ Note:  sugar_crmid refers to the field key from Zendesk user fields.

• Search for the a user fiel in an ERP system:

  https://erp.internal-tools-123.net/globalsearch?q={{user.custom_field_name}}

Organisation fields

• Search for the organization's name on Google:

  https://www.google.de/search?q={{organization.name}}

• Use a custom organization field as a search term:

  https://www.google.com/search?q={{organization.customfield_abcdefg}}

  ⚠️ Note: abcdefg is the field key from Zendesk organization fields.

• Launch a Windows program with a custom handler using the organization external ID:

  sapgui://xyz/company/{{requester.organization.externalId}}

Need help?

If you have any questions or suggestions related to this app, please get in touch with us at app-support@leafworks.de or via our contact form.