Deeplinks App - Example placeholder list

The Deeplinks App is capable of using fields from Zendesk entities to add them as placeholders to URLs.

Of course it's also possible to combine multiple placeholders within one single URL. 

Please find a list of some common examples here...
 

Ticket-fields

Open DHL Tracking (TrackingID in Custom field)

https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode={{ticket.customfield_360021056639}}

Search for Tickets within same/different Zendesk with same "Subject"

https://<zendeskinstance>.zendesk.com/agent/search/1?q={{ticket.subject}}

User fields

Search for Email-address in external system like i.e. Hubspot

https://app.hubspot.com/reports-dashboard/999999/sales?globalSearchQuery={{requester.email}}

Search in ERP for Requester name

https://erp.internal-tools-123.net/globalsearch?q={{requester.name}}

Custom field from User/Requester to open contact in other system

https://backend.company.com/contacts/{{requester.customfield_sugar_crmid}}/show
#NOTE: sugar_crmid = field key from Zendesk User fields

Organisation fields

Google for Organization Name

https://www.google.de/search?q={{organization.name}}

Custom field from Organisation

https://www.google.com/search?q={{organization.customfield_abcdefg}}
#NOTE: abcdefg = field key of Zendesk organization fields

Opening a Windows-program with registered custom handler from Zendesk

sapgui://xyz/company/{{requester.organization.externalId}}