Are you using SAP Business One as your ERP system and use already (or plan to use) Zendesk as your customer service and communication solution?
Many questions from customers require knowing more details about the customer data (360 degree view) and the business relationship (in the case of connections to an ERP system, these are orders, order positions for example).
An Integration between both systems enables you to boost your efficiency, because it's not neccessary for each use to manually search for data with SAP Business One (SAP B1). Your Agents don't need to leave Zendesk for answering common questions.
Additional Features - Zendesk SAP Business One Integration
- Auto-search for Email or phone number, depending on how the ticket was submitted by the customer
- View customer base data (Name, address, Revenue, communication data)
- Open the customer directly in SAP Business One with one click
- View list of linked Orders
- Open the order with one click
- Direct-access to Tracking Link of the order
- Show documents related to the order
If you want to learn more about our Zendesk & SAP Business One Integration please contact us.