Zendesk SAP Business One Integration

Are you using SAP Business One as your ERP system and already using Zendesk as your customer service and communication solution — or planning to do so?

Many customer inquiries can be handled more effectively when your agents have additional information about the customer and the business relationship directly available in Zendesk. When connecting an ERP system, this could include order information, customer master data, or other relevant business data.

An integration between SAP Business One and Zendesk can help your agents process customer inquiries faster and with better context.

Additional Features - Zendesk SAP Business One Integration

• Auto-search for Email or phone number, depending on how the ticket was submitted by the customer
• View customer base data (Name, address, Revenue, communication data)
• Open the customer directly in SAP Business One with one click 
• View the list of linked Orders
• Open the order with one click
• Direct access to the tracking link of the order
• Show documents related to the order

If you would like to learn more about an app integration between Zendesk and SAP Business One, feel free to get in touch. We’ll advise you on the available options and the right approach for your use case.