DHL Returns in Zendesk: One-Click Workflow

Leafworks developed a tailored DHL API integration in Zendesk for one of our customers, radically simplifying the returns process.

Here’s how it works:

Order overview directly in the ticket
A custom Zendesk app displays the relevant order details of the requester directly inside the ticket.

One click – create the label
The agent selects the correct order (or it’s automatically recognized if the order number is included in the ticket) and clicks on “Create Label.”

Automatic processing
The app passes the address data to DHL, generates a return label, and automatically sends it as a PDF to the customer.

Done – the ticket is resolved without media breaks or manual double entries.

Manual vs. Automated Process

When creating DHL return labels in customer support, the manual process involves six separate steps. With the integration, these are replaced by one click and a system-driven workflow.

The Difference in Practice

• With integration: One click and the return is handled.

• Without integration: Multiple steps across different systems.

The Benefits at a Glance

• Save time through automation

• Reduce errors by eliminating manual data entry

• Speed up case resolution for customer requests

• Increase satisfaction with immediate responses

• Relieve the support team from repetitive tasks

Why Leafworks?

As an official Zendesk partner, Leafworks develops custom apps and integrations that make customer service teams noticeably more efficient.
Whether DHL, ERP, CRM, or other systems – we connect your tools so you can click less and achieve more.

Want to automate returns or other shipping workflows directly in Zendesk?
Talk to us – we’ll show you how an integration can fit seamlessly into your processes.