Shopify & Zendesk automation for better service

If you are using Shopify as an eCommerce System and Zendesk in your Customer Service organisation, this is already a good fit, also due to the Shopify app available in the Zendesk Marketplace. It allows your Agents to see customer-related data about orders directly within the Ticket.

But there is a lot more you can do to use your customer data and context to optimize your customer service processes.

Use Shopify data to automate ticket workflows

What about using Shopify KPIs to reach the following:

• Auto-Prioritize a ticket (i.e., set to high) and run a different SLA if the customer's lifetime value is higher than 1000 EUR/USD?
• Auto-Route the ticket based on the customer's lifecycle (if the order is still in progress, route to 1st level, if the order has already arrived, route to 2nd level)
• Route to the specialists' team based on product category
• Set tag in Shopify if the client has at least one ticket with bad satisfaction - use this to generate special customer vouchers

Why?

This is what makes the difference towards your competitors. Use the data you already have/own to reach next-level customer experience.

If your competitors are doing great customer service as you are, that makes a normal experience for your client. If you base your customer service on the client's journey or value, you can retain a client forever.

Want to connect Shopify and Zendesk more effectively?

If you want to use Shopify data more strategically in Zendesk, automate tickets, or further develop your service workflows, feel free to get in touch with us. 

Together, we’ll look at which options make sense for your setup and how you can approach Shopify automation in a practical way.