Seamless Refunds with a Validated IBAN Form

Challenge

In several Eastern European markets, customers often pay for their orders in cash directly to the delivery service. As a result, no IBAN data is available when refunds are required.
Our customer needed a solution to efficiently and accurately collect this missing banking information – without requiring manual input from support agents.

The IBAN Form – Core of the Solution

The custom-built IBAN form became the central tool to automate the refund process:

• Personalized links: Each email generates a unique link that stores the payment and invoice ID, as well as other relevant data, invisibly in the form.

• User-friendly interface: Customers only see the fields Name and IBAN. Everything else remains hidden.

• Secure data capture: With MOD-97 validation in place, only correctly formatted IBANs are accepted.

Once submitted, the form triggers a webhook that sends the data to the payment provider. The payout is processed automatically, and the corresponding Zendesk ticket closes without any manual intervention.

Benefits of the IBAN Form

• Automation: No manual work required.

• Accuracy: Validation ensures correct banking details.

• Customer satisfaction: Fast refunds without unnecessary delays.

• Scalability: Can be used across different countries and markets.

Conclusion

With the IBAN form, Leafworks created a simple yet powerful solution that transforms the refund process. Zendesk provides the foundation, the form acts as the central interface, and webhooks deliver full automation.

The concept is highly adaptable and can be applied to any scenario where customer data needs to be captured securely and processes automated efficiently.

Start Automating Today

Our IBAN form makes refunds simple, secure, and fully automated. If you want to streamline your processes, get in touch – together we’ll develop the right solution for your needs.