Use Case
Case-based emails, such as:
- Automatically generated emails with ticket numbers
- Emails from ERP systems for clarification cases
- System notifications referencing existing tickets
… often have one thing in common:
They generate duplicate tickets and usually contain an identifier within the email body or subject line (e.g. Ticket_ID CAS_1234).
Solution
We use our own middleware to automatically merge such tickets. This reduces manual effort and prevents duplicate entries in your ticketing system.
Benefits
- Minimizes manual merging processes
- Automatically detects duplicates based on defined identifiers (e.g. ticket numbers)
- Improves workflows for system-generated email tickets
Interested?
Feel free to contact us to learn more about the solution and pricing.
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