Zendesk - automated merge of tickets

Case-based emails, such as

• automatically generated emails with ticket numbers
• emails generated from ERP for clarification cases
• ...

often have one thing in common - they generate duplicates and often contain a recognition feature within the email or in the subject (see example below with Ticket_ID CAS_1234).

We solve this using our own middleware to reduce the manual workload for recurring tasks.

Please contact us to learn more about pricing.