Zendesk Ticket language detection (save as tag)

Use Case

Often, when systems send automated emails that create tickets, routing cannot rely on the requester's language. This language is typically defined once at the beginning and does not necessarily reflect the language of the actual ticket content.

Solution

We offer the ability to automatically detect the language of the ticket content and save it as a tag (e.g., "de", "en", "fr") in the ticket. This allows for routing based on language (skills), even for technically generated email messages.

Feature Overview

• Automatic language detection from ticket content
• Language code added as a tag to the ticket (e.g., "de", "en")
• Enables language-based routing, even for system-generated emails