If you want to extract dates from a Zendesk ticket subject or body and store it in a separate custom date field it can be achieved using helpdeskapi.com
Even dates stored in the following ways can be extracted to update a custom-ticket field or already given date field within Zendesk (i.e. due date).
A Zendesk automation could then fire to escalate tickets before a date specified by customers within their ticket text.
Text example | Date extracted |
---|---|
I need my order at the end of October | 20xx/10/31 |
Will my package arrive until 4th November 2019? | 2019/11/04 |
Next week | next Monday, depending on the actual date |
Beginning of next month | 1st of the next month |
... | ... |
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