Zendesk Middleware - helpdeskapi.com
Use cases for our Zendesk middleware (parsing, automatic actions, phone integration, routing)
Use cases
- Changing the Zendesk requester based on ticket content (i.e. email send in body)
- Routing or prioritizing Zendesk tickets based on mood / sentiment analysis
- RSS Feed for your Zendesk guide articles
- Extract date from Zendesk ticket subject or body
- Parse text with regular expressions from Zendesk subject or body