Skip to main content
LEAFWORKS Help Center home page
Submit a request
Sign in
  1. LEAFWORKS
  2. Zendesk Middleware - helpdeskapi.com

Zendesk Middleware - helpdeskapi.com

Use cases for our Zendesk middleware (parsing, automatic actions, phone integration, routing)

Use cases

  • Changing the Zendesk requester based on ticket content (i.e. email send in body)
  • Routing or prioritizing Zendesk tickets based on mood / sentiment analysis
  • RSS Feed for your Zendesk guide articles
  • Extract date from Zendesk ticket subject or body
  • Parse text with regular expressions from Zendesk subject or body

Phone system integrations

  • Integrate PlaceTel with Zendesk
LEAFWORKS