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  1. LEAFWORKS Helpcenter & solutions
  2. Zendesk Middleware - helpdeskapi.com
  3. Use cases

Use cases

  • Extract text from PDF attachments and save in Zendesk ticket
  • Changing the Zendesk requester based on ticket content (i.e. email send in body)
  • Routing or prioritizing Zendesk tickets based on mood / sentiment analysis
  • RSS Feed for your Zendesk guide articles
  • Extract date from Zendesk ticket subject or body
  • Parse text with regular expressions from Zendesk subject or body

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