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  1. LEAFWORKS FAQ
  2. Zendesk Middleware - helpdeskapi.com
  3. Use cases

Use cases

  • Extract + save PDF text in Zendesk ticket
  • Change Zendesk requester based on ticket content
  • Route or prioritize Zendesk tickets by sentiment
  • RSS Feed for your Zendesk guide articles
  • Extract date from Zendesk ticket subject or body
  • Parse text with regex from Zendesk subject or body

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