Migration from Novomind iMail to Zendesk

Are you currently using Novomind iMail/iAgent and wondering how or if existing tickets can be migrated to Zendesk?

We offer targeted migrations to map a complete contact history at the start with Zendesk.

Components of the migration from Novomind iMail to Zendesk

Typical components (entities/targets in Zendesk) that we actually use in all migrations are as follows:

• Organizations
• Requester/User
• Ticket
• Ticket comments

Details such as mappings at the field level, macros, etc., also vary from case to case, and we are happy to discuss them individually.