Migration from OTRS to Zendesk

We frequently receive inquiries from customers asking whether and how content can be migrated directly from OTRS to Zendesk. The good news: migration is generally possible – and we’re happy to support you throughout the process!

Typical Components of an OTRS to Zendesk Migration
The following elements can usually be transferred and mapped in Zendesk:

• Organizations (i.e., companies)

• Requesters (i.e,. contacts)

• Tickets

• Ticket comments (both internal and public)

Additional details such as field mappings, macros, or automated workflows can also be addressed based on your specific needs.

Interested in migrating?
Feel free to reach out – we’ll gladly provide personalized advice for your OTRS to Zendesk migration scenario.