📢 Marketplace Release Notes – December 2025 & January 2026

Welcome to the January & February edition of our Marketplace updates!

🔧 Feature Updates & Enhancements

Side Tickets

• 🚀 New Premium Feature: Template Groups
  Group multiple templates together and create corresponding side tickets with one click. Faster workflows, fewer clicks.
  
  

   

• Template Management Enhancements
  Added a new field to apply macros directly to the main ticket when creating side tickets.

   

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• Added support for the placeholders
  {{ticket.cc_emails}} and {{ticket.follower_emails}}
• Improved tooltip copy to make actions and options clearer.
• New action wording updates:
  
   
  • Changed “Transfer text and forwarded data” → “Transfer and forward the text only”
  • Changed “+ add all attachments” → “+ add all ticket attachments”
    
     
• Bulk Field Adoption
  New button: “Adopt all ticket fields with content from the original ticket” (aka Select all) to save time when working with many ticket fields.
  
   

Conditional Fields

• Added support for the new Copenhagen Theme (API v4)
  
   

Webform Widget

• Migrated Webform Widget infrastructure from HelpdeskAPI to LW AWS, improving reliability and scalability.
  
   

Help Center Theme

• Introduced a generative search feature to our Help Center Theme for faster and smarter content discovery.
  
   

All Marketplace Apps

• Updated apps to comply with the latest API and Authentication Security changes.

🐞 Bug Fixes

Side Tickets

• Fixed an issue where the app could break if a recipient's email address had no name.
  
   
• Resolved a bug where ticket attachments were not carried over to side tickets.
  
   
• Improved usability for accounts with many ticket fields to reduce excessive manual selection.
  
   

HubSpot Integration

• Fixed an issue where the HubSpot app was not visible in the ticket view even though fields were populated correctly.
   

📆 Stay Tuned
More updates are coming soon! To stay in the loop, check out the What’s New section in our Help Center.
Thanks for reading until here. See you next time! 👋